View new posts | View your posts SDCC Exclusive Stay Puft for Sale at MattyCollector.com

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As a business who is well aware of the limitations of their stock it would have been more of a service to themselves to process more orders that to deal with the bulk order completions. Getting everyone out of the way who purchased 1 item is getting more orders done in comparison to the Greed of the people who maxed out the orders and probably did double and triple ordering at the max. Now they have a Customer service nightmare because of their piss poor business handling. That is what I believe to be ridiculous.

What you are suggesting is insane. Orders should absolutely be shipped out in order of when they were placed.

Someone who ordered 6 at 12:01 PM is 100% entitled to receive theirs before the person who ordered 1 at 12:45 PM.

Mattel owes it to the people who ordered sooner, as they have no idea what the person is going to do with their 6. Someone may have 5 friends that they all ordered together to save on shipping. Mattel can't make the assumption that anyone who ordered 6 is going to resell them, or that anyone who only ordered 1 won't. It's entirely possible that someone may order 1 or 2 and resell them.

It's understandable to be bitter that people who you can tell are scalping on eBay are receiving theirs ahead of you, but your idea is terrible business. You do not ship out orders based on who ordered low amounts. That would be absolutely poor business decision, and would result in people being more upset than those who just look and are frustrated with the scalpers.

I'm sure they didnt send them out in the order received. It was done by the amount. That's what Im going to believe. I placed my order early, and it wasn't even at Almost Gone status when I was finished. I checked.

You would be wrong.

As someone who consistantly order more than one, my orders almost ALWAYS get sent out last. It doesn't matter what time I order them.

Maybe they did something different time? Besides f'n up

I agree with you. I believe this was done in the "amount ordered" I am sure this is done with all their orders. I was also on still available when my order was complete. I did not see the almost gone till I checked here to make sure people were getting theirs.

Yes My Idea is insane to complete MORE ORDERS then FEWER ORDERS on account of those few ordering mass amounts. I do not see how eliminating more orders off their cue then dealing with a FEW MASS ORDERS that ruin and create the drama that is now present.

The drama is present because they ran out of stock.

Not because they chose to ship items a certain way.

During normal sales... EVERYONE's order ships. Doesn't matter if you buy 1 or 6...

This was a screw up.

You are obviously biased or upset by those who did order 6 and did get 6.

And one other thing if you believe that Mattycollector owes those who ordered early then WHERE THE HELL IS MINE if my order was completed 10 minutes after the sale went on. Mattycollectors owes no one except those orders that were not completed. The issue is not 1 or 2 items the issue is the maxed out quantity. Don't get me wrong those that order an extra one or ordered for their friends is not what i have issue. I have issue with Mattycollectors way of sales which Many of us can agree is a pain in the ass.

AJ I have no ill towards anyone who ordered what they felt as I have stated that just because they ordered their max should not make their orders take precedent over anyone else.

Amen

THEY f****g DIDN'T.

How do I say this gracefully.

THEY DID NOT SHIP THE QTY 6 STAY PUFT ORDERS FIRST. There is a method to their shipping. Sending the orders to the scalpers FIRST is NOT how they do it. Sending the orders who bought the max amount first is NOT how they do it.

I'm sure they didnt send them out in the order recieved OR by the quantity ordered! They're actually being shipped out by the value of your credit card number, starting at the lower numbers and working their way up numerically. That's just what I'm going to believe.

Ok.. Everyone post their credit card numbers to test BCarn's theory..

44- HEY WAIT A MINUTE.....

seriously guys it sounds like a genuine screw up, DR were given a stock quantity and they've had less delivered
no conspiracy

they've used their normal shipping process, they probably have a complex shipping method, they could ship to different regions and prepare the shipments in bulk for that region in alphabetical order? numerical order? who knows

Whatever the reason is for the screw up, Mattel should at least put out a statement e-mail (or whatever) explaining what happened.
It's bad form to send out vauge "we're out of stock" or "we're Backordered" type e-mails. just come clean, let us all bitch and moan (myself included) and get on with resloving the problem. I think it's now become just a major source of frustration of most folks now.
If they would just send out a message I think we'd all still be pretty pissed but at least we'd know what was going on.
I also still think they should limit the amount you can buy on the first day to 2 of them, and if you want more then get to the back of the line and deal with the WSOD agian.

Words can't even describe how hilariously naive you're being.

So the only orders to ship out were the people who ordered multiples...

Funny, I've seen plenty of people posting about their 1 Stay Puft arriving. That's right, they ordered one, and theirs got shipped out early!

You're angry because yours hasn't shipped yet. We get that. And that's legitimate.

But you're making up wild claims with absolutely nothing to back them up that they shipped based on who ordered the most. You're ignoring facts, and just making wild claims in an effort to make yourself feel better when really all you're doing is making yourself look immature, knowledgeable, and childish.

You honestly have absolutely nothing to back up your claim. You've seen some that have 6 that got theirs, and you're taking that to mean theirs shipped first because of that, but then you're ignoring the fact that there are plenty of people who have 1 or 2 on their order that have received theirs.

And yes, to refer to your first reply to me, it is insane that you think if you order one 45 minutes after someone orders six that your order (and five other singles orders) should take priority to make you happy instead of someone who ordered earlier than you. The fact that you can't grasp basic logic in shipping out orders for a business and that you continue to go with your crackpot theory is just sad at this point.

Doctor venkman watch what you say. I didn't order a Stay Puft and suddenly my ear phones don't work. Revenge from matty because I didn't buy a stay puft? You bet. His story doesn't seem so silly now that you know they send in gremlins to destroy things for people who aren't customers!

I thought they filled them by first come first served, as it should be, at least in my opinion. I really don't think they fill them by quantity first. I believe the rep Ashe spoke to was mistaken and it wouldn't be the first time one of their reps was lost in the dark.

I ordered 5 Stay Pufts and 1 Swamp Thing within 10 minutes of the sale going up. My friend who lives in the next town ordered 1 Stay Puft shortly before they sold out. His came on Friday the 12th.


My package still hasn't shipped (obviously); but this clearly shows that there's some "order" to how they were shipped via Digital River's process, not necessarily first come/first serve or based on larger quantities first. And our locations are within 10 mins of each other, we just have different zip codes, so any theories based on distance is out, too. Also, I don't know if anyone else ordered anything else with Stay Puft like I did with Swamp Thing, but obviously that didn't factor in, either.

Digital River just keeps saying Mattel screwed up, and that Matty didn't give them enough Stay Pufts. Here's some of the return emails I've gotten from them in the past few days:



From: Matty Collector CS <mattycollector.cs@digitalriver.com>
Date: August 14, 2011 9:57:46 PM EDT
To:
Subject: MattyCollector Shipping Inquiry on Order Number

Dear Derek West,

Thank you for contacting the MattyCollector.com online store.

We have contacted the shipper on your behalf for detailed information
about your order. It appears that our last shipment of a few figures
from Mattel were short. We are currently working with Mattel to find
out when the warehouse will receive these figures so that we can send
them out as soon as possible. We appreciate your patience.

Sincerely,
Jessica W.
MattyCollector.com online store
Customer Service
mattycollector.cs@digitalriver.com





From: Matty Collector CS <mattycollector.cs@digitalriver.com>
Date: Mon, Aug 15, 2011 at 7:09 AM
Subject: Re: MattyCollector Shipping Inquiry on Order Number


Dear Derek West,
Thank you for contacting the MattyCollector.com online store.

We will get the figures out to you, however we do need to wait for Matel
to provide the warehouse with the missing stock that was ordered. Once
this is done you will receive an email notification.

Sincerely,
Brandon T.
MattyCollector.com online store
Customer Service
mattycollector.cs@digitalriver.com
Email ID: 19807087





From: Matty Collector CS <mattycollector.cs@digitalriver.com>
Date: Mon, Aug 15, 2011 at 1:22 PM
Subject: Stay pufts. 2nd email


Dear Derek West,

Thank you for contacting the MattyCollector.com online store.

We are still actively working to resolve your case regarding the
shipment of your order. Unfortunately we have not to date reach a
resolution. Your case has been escalated and is being treated with a
high priority.

We will continue to keep you updated until a resolution has been
achieved.

Thank you for your patience and understanding.

Sincerely,
Diana B.
MattyCollector.com online store
Customer Service
mattycollector.cs@digitalriver.com
Email ID: 19796330



So no real information there, but I thought I'd share those since they vary a little bit from previously posted emails. I just hope Mattel comes forward with an apology/some information as to what's happening. The fact that a customer service rep spelled it as "Matel" doesn't really instill me with much confidence in general with this whole situation (not that dealing with Digital River for two years hasn't basically destroyed all of it anyway). Hopefully I end up getting screwed out of my Stay Pufts and Swamp Thing....huzzah!

I would imagine that Matty does ship the single orders first, if they are not shipping them out based on when the order was received. It does make more sense (however annoying we might find it) to satisfy as many customers as possible (those who only ordered 1) as opposed to those who ordered more than 1.

I would find that plausible.

However the theory I am rebutting is that they ship all the orders with several items first. Giving the items to scalpers first. That is not how they do it.

Of course not... why would they? How would they know who's scalping them? Seems to me they didnt have enough stock, and they goofed. Now they're scrambling to save face...And not doing a good job of that either.

Ouch. My local import store has Staypuft for 221 bucks. I wasn't able to 'stay puft" when I saw that price.

Are prices for the SDCC Sta on the secondary market going to shoot up or should I just suck it up and get him?

Wow. That's nuts.

I think they'll eventually get up to that range, but they're not there yet.

You can get one for way cheaper on eBay right now. Don't overpay that much.

AJ I can see what you mean. Even though some single ones have shipped and all I am not disputing any of what you said nor anyone else's theories. Though it does seem as the ones who got max orders were shipped. As for Mattel I called them and they said that any orders dealt through mattycollectors is on the site and digital rivers. I have been told to call back Mattycollector and retort that if I was to be transfered back to mattel there would be a supervisor transferring back with me. That was the only way a supervisor from MC spoke with me. I believe this is nothing but a HUGE Error on Mattycollector.

There's also a comic store around my way that's selling them for $200 and This site has them for $169 http://www.toywiz.com/sdcc2011staypuft.html

My God I feel bad for anyone who buys anything from that website.

PKE for $350?

MM Ray for $99?

Wow.

seriously.. that's nearly 6 times the cost of the PKE and it isn't even discontinued..