By davidkram2003
#4905338
How long did it take for you to get your refund? It took me almost a month of going back and forth to get my money back
By Zantsumei
#4905353
Canceled my order. finally got an email yesterday for my refund. took 2-3 weeks to even get the request in. Never again anovos.
By livewire008
#4905359
I don't blame you.

Even before this recent lack of update got out of hand (and their lack of communication is beyond reasonable at this point) I had promised myself I'd do the same (cancel, order a benofkent kit) if this drags into July.

I will not miss another Halloween because of whatever their problems are. If this is par for the course with Anovos, I have no idea how they're still in business.
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By Xavierallen
#4905390
I don't know of their other pieces they've sold...but for me, this is how they are and for that, they should be out of business.
deadderek liked this
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By deadderek
#4905393
Over a month. A MONTH and they can't even come up with a note?

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Marcus B, livewire008 liked this
By Marcus B
#4905395
Can't write a note to a customer who has paid in full, but the marketing department can write a million emails selling other products you may never receive:

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User avatar
By BlueChainsawMan
#4905414
Can't write a note to a customer who has paid in full, but the marketing department can write a million emails selling other products you may never receive:
I wonder how many orders are just chillin, not being fulfilled right now.
User avatar
By ramador
#4905443
I ordered mine in July of 2016. Haven't received it. Have gotten the same crap responses you guys have. ill let you know if/when I get it. I would also love to know if anyone who did receive the pack ordered it before/after me. Just to see if they are shipping in first come first served order...
By livewire008
#4905447
I ordered mine in July of 2016. Haven't received it. Have gotten the same crap responses you guys have. ill let you know if/when I get it. I would also love to know if anyone who did receive the pack ordered it before/after me. Just to see if they are shipping in first come first served order...
Near as we've been able to tell, it is first come first served. Before kits stopped shipping, the most recent recipients said they ordered in May 2016. I only saw one person who said they ordered June of 2016.

Since then, updates as well as people getting product has seemed to come to a halt.

Judging from posters here and on FB, the last batch of kits went out in January. We've been in limbo since then.
By Zantsumei
#4905454
yea, I finally got my money back from them. got my own pack anyway now. but seriously, they are horrible. never ever again.
User avatar
By ramador
#4905455
Me either. its astonishing to me. they seem to be able to do just fine with Star Wars stuff... they sell that like hot cakes... I'm in that situation where I feel as if I cancel, they will ship the damn things in a week. so I'm just gonna hang in there a bit longer before asking for a refund...
deadderek, Marcus B, dierseve97 and 1 others liked this
By freemooseshow
#4905599
Finally got an update today in my email. It was in the “Promotions” tab, so beware!
Also, I pre-ordered both the kit and the alice frame back in July 2016.



“You will be happy to know that many of these Kits have completed production and are currently en route to our Fulfillment Center for shipping to customers. These items are scheduled to depart the overseas port on May 29th and are estimated to arrive at the U.S. port on June 14th. We expect to have clearance from the port and U.S. Customs no later than June 23rd, and the items to be devanned, palletized, and moved to our warehouse between June 27th and June 30th.


You are receiving this update because your order is included in the first wave of shipments this season. This wave is scheduled to begin on June 30th, with the remaining Kits continuing to ship in future waves throughout this season through Summer 2018. The remaining customers will receive an update of their orders via a separate email.


During the course of fulfilling our commitment to an exacting-quality offering with long-term durability, it became clear that the quality of manufacture and materials resulted in an increased cost for this offering. With these facts available to us, the decision was made to increase the price of these armor kits for all future ordering windows for this product.

The good news is this decision will NOT affect the price you have paid for this item. We now consider the original price to be “Tier 1” pricing that we feel that you should benefit from. All future purchases, however, will reflect a new Tier 2 price. This has effectively increased the value of your Kit significantly.


If you find the need to update your shipping address, please contact our friendly Customer Service staff before June 1st to verify your order and that your shipping address is up-to-date. You can reach them either by responding to this email, or through Live Chat on ANOVOS.com from Monday-Friday, 9am-1pm and 2pm-5pm PDT.


As your Customer Supply Liaison it is my goal to ensure each and every one of our customers are kept up-to-date on the progress of their orders, and I will continue to update you if any new details arise in regards to your order. We here at ANOVOS wish to thank you for being a valued customer. We really appreciate it!


Sincerely,


Reggie Scott

Customer Supply Liaison”
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By livewire008
#4905600
This wave is scheduled to begin on June 30th, with the remaining Kits continuing to ship in future waves throughout this season through Summer 2018. The remaining customers will receive an update of their orders via a separate email.
Nice! So if I'm reading this right, hopefully orders will begin trickling in now through (according to Anovos shipping calendar, "summer 2018" =) September 21st.

Also, RE the price going up for future waves, I see the pre-order price of the pack on their site (even though it's "not available") is now $675, up from the original $600.

Fingers crossed they're right about delivery this time ;)
freemooseshow liked this
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By mike_waclo
#4905724
I inquired this week about the status of the ALICE Frames (got my Pack kit in October) and was told that they should finally begin shipping in the summer window, and that I should have mine before September 21.
User avatar
By Lowberg
#4905730
I feel really bad for all the people that fell into the Anovos pit.
I understand the good intentions of the people from this community involved with the Anovos Ghostbusters project, but what Anovos does is just not right, not ethical. There's no reason why a prop replica company should essentially crowdfund a project and think it's acceptable to push the delivery date back months, years. If an independent builder took money up front for a proton pack replica or parts and were a year late on their promised delivery date they would be publicly hung and banned from being a trusted seller. But people keep giving them money :?:

I do feel bad for the buyers, but I mostly feel bad for the great independent part makers who deliver better quality kits and CAN make their time commitments who missed out on potential sales. Yall could have had a higher quality, more accurate proton pack kit from Nickatron in a few months turn around time for slightly more money!!

For those who are just waiting on Alice Frames, you'd probably be best just buying one off Ebay for and getting it now than waiting for god knows when.
User avatar
By mike_waclo
#4905731
For those who are just waiting on Alice Frames, you'd probably be best just buying one off Ebay for and getting it now than waiting for god knows when.
I do have a frame already, currently mounted to a Spirit pack. I was excited for theirs because it looked like it'd have some more accurate parts attached than what came on the frame I bought on Amazon. Plus, it should have all of the mounting bolts and spacers, hopefully. Though maybe I'm hoping for too much from Anovos. :)
By livewire008
#4905765
I do feel bad for the buyers, but I mostly feel bad for the great independent part makers who deliver better quality kits and CAN make their time commitments who missed out on potential sales. Yall could have had a higher quality, more accurate proton pack kit from Nickatron in a few months turn around time for slightly more money!!
Yeah, had I known then what I know now (which was before discovering this community) that's the route I'd have gone, for sure. I probably spent that "slightly more money" indie builders charge in upgrading certain components like real Clippards that would have made it a wash anyway.

Like ramador said; I'm in a spot where if I cancel now, they'll ship the thing shortly thereafter. Going to be extremely angry if I miss Halloween a 3rd year in a row because of this. It's cool that there's finally some proof of life after them ignoring us to death for an entire quarter, so I'm happy for those who got that "first wave" e-mail. 9 days later, the rest of us serfs are still waiting for that "separate e-mail" update :sigh:
Last edited by livewire008 on May 25th, 2018, 12:21 pm, edited 1 time in total.
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By Xavierallen
#4905803
I just got notification that I had a partial refund (still haven't recieved shipping refund yet). I put it in weeks ago and had to threaten to call my credit card company for dispute and miraculously the refund came in the next day!

That being said, the day I put in for a refund with anovos is the same day I ordered my benofkent pack. as of this morning I got notification that my package has shipped...stick with indie makers, they put in the effort because of the passion and love for the franchise and care about customer service. Whomever you purchase from...just don't let it be anovos.
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