Here you will find a list of frequently asked questions for the Ghostbusters Fans Shop. Please check these questions and answers thoroughly before sending us a question about the Ghostbusters Fans Shop. If you cannot find your answer, please feel free to send us an email.
A: Currently now accept payments through Google Checkout and PayPal! Our accepted payment forms are: American Express, Discover, MasterCard, & Visa cards, Bank Transfer and PayPal Transfer. We do not accept Cash or Money Order as they slow down the order process, and we prefer to have everything processed as quickly as possible.
Q: How long does it take to ship an order?
A: We ship orders several times per week. During the Halloween rush period (July - October) we typically have dozens (to hundreds) of orders waiting to be packaged and shipped. During this time period it is not unusual to have to wait a week or more for your order to ship out. Please be patient! Please anticipate this delay and order your parts as soon as possible. During all non-Halloween rush times, we typically have orders shipped out in just a few days time, but delays can happen.
Q: When will I get my order?
A: Once an order has shipped it can take anywhere from a few days to a few weeks for delivery. Our US customers typically recieve their packages in 2-4 days. Canadian orders typically take 1 - 2 weeks and International orders take anywhere from 1 week to 6 weeks to be delivered. The delays for Canadian and International orders are usually imposed by Customs and are out of our control. Please anticipate this delivery time and order your parts as soon as possible.
Q: What is the status of my order?
A: You can find the status of your order at any time by viewing your <a href="/shop/orders/">Order History</a> on Ghostbusters Fans. If you were not logged in when you placed your order, you will be unable to view it again at a later date. If you paid using Google Checkout, your order will always be visible on your <a href="https://checkout.google.com/">Google Checkout Account</a>. For more help on how to view your order status using Google Checkout, please see this video <a href="http://www.youtube.com/watch?v=HClvXT9sNV0">here</a>.
Q: Can I add an item to my order?
A: No. We do not allow items to be added to an order after it has already been paid for. There are many reasons for this. Mainly the Ghostbusters Fans Shop is 100% automated, and it is simply not possible to do this. There are also increased shipping costs associated with adding any item, as well as processing fees and other things. During times of high volume, it would also be unfair to others to bump items up the queue into an existing order. It also requires a considerable more amount of work for us to do. If you do need more items from the shop, you must place an additional order. At the time of shipment, if we see two orders, we may at our conveinence combine the orders into one package to save time, money, energy, paper and packing supplies.
Q: What is your return policy?
A: We do not accept returns on items, unless there was a mistake that <b>we</b> made during delivery. If we made a mistake, please <a href="mailto:email@example.com?subject=Problem+with+GBFans+Order">email us</a> immediately.
Q: Will you mark an order as a gift or under value it on customs forms?
A: Under no circumstances will we mark an item as a gift or write a lesser amount on a customs form.