Here you will find a list of frequently asked questions for the Ghostbusters Fans Shop. Please check these questions and answers thoroughly before sending us a question about the Ghostbusters Fans Shop. If you cannot find your answer, please feel free to send us an email.
A: We currently accept payments through PayPal and directly with Credit Cards. The credit cards we accept are Visa, MasterCard, Discover and American Express. We do not accept cash or money order as they slow down our automated ordering process.
Q: When will my order ship?
A: We ship orders on regular business days, Monday through Friday, national holidays excepted. Our ordering system will provide you with an estimated ship date based on stock availability and volume of outstanding orders. During the Halloween rush period (July - October) we typically have hundreds of orders waiting to be packaged and shipped. During this time period it is not unusual to have to wait a week or more for your order to ship out. Please be patient! Please anticipate this delay and order your parts as soon as possible. During other times of the year, the estimated ship date is going to be the most accurate source for a shipping status. The estimated ship date can be found by following the order status link in the order confirmation email you received.
Q: Why will it take so long to ship my order?
A: You may have received an estimated ship date during the ordering process that indicates that your order won't ship for a few days, or even a few weeks or months. Please note that we ship all in stock items in the order in which they were placed. If we are experiencing a high demand and have a lot of outstanding orders, your order may be delayed until we can get through the orders that were placed ahead of yours. Additionally, not all items are in stock at the time of ordering. Please note the "Availability" on the product page for the item you are purchasing. Some items are special orders or pre-orders and those items will force a later ship date than in stock items.
Q: How long does shipping take?
A: This generally depends on the shipping process you select during checkout. Not all options will be available for all locations. In the US, we offer USPS and UPS shipping options. For USPS, the quickest option is Priority Express, which is typically 1-2 day delivery, followed by Priority Mail (2-3 days), First Class Mail (3-4 days) and Parcel Post (4-5 days). UPS provides a similar service with their One Day, Two Day, Three Day and Ground (3-5 day) services.
Customers in Canada typically receive their orders in 1-2 weeks and International customers can receive their orders anywhere from 1 week to 6 weeks. Please note that a large portion of the timeframe for international packages is time spent going through customs in the receiving country. We do not have any control over the speed at which customs processes your package. Please anticipate these delays and order your parts as soon as possible.
Q: What is the status of my order?
A: You can find the status of your order at any time by viewing your <a href="/shop/orders/">Order History</a> on Ghostbusters Fans. If you were not logged in when you placed your order, you will be unable to view it again at a later date. If you paid using Google Checkout, your order will always be visible on your <a href="https://checkout.google.com/">Google Checkout Account</a>. For more help on how to view your order status using Google Checkout, please see this video <a href="http://www.youtube.com/watch?v=HClvXT9sNV0">here</a>.
Q: Can I add an item to my order?
A: No. We do not allow items to be added to an order after it has already been paid for. There are many reasons for this. Mainly the Ghostbusters Fans Shop is 100% automated, and it is simply not possible to do this. There are also increased shipping costs associated with adding any item, as well as processing fees and other things. During times of high volume, it would also be unfair to others to bump items up the queue into an existing order. It also requires a considerable more amount of work for us to do. If you do need more items from the shop, you must place an additional order. At the time of shipment, if we see two orders, we may at our conveinence combine the orders into one package to save time, money, energy, paper and packing supplies.
Q: What is your return policy?
A: We do not accept returns on items, unless there was a mistake that <b>we</b> made during delivery. If we made a mistake, please <a href="mailto:firstname.lastname@example.org?subject=Problem+with+GBFans+Order">email us</a> immediately.
Q: Will you mark an order as a gift or under value it on customs forms?
A: Under no circumstances will we mark an item as a gift or write a lesser amount on a customs form.