First off I will say I have never had a negative experience with the GBFans shop, until now. I ordered one of their aluminum trigger tips for my GBFans Acrylic Tube on my thrower. When I put the trigger tip on the tube it was too small and i figured with a bit of persuasion I can get it on there...
I'm sorry you had problems with the trigger tip and acrylic tube. The main problem is that the 7/8" OD acrylic tube is never actually 7/8". Instead of being 0.875", it is usually around 0.890". The trigger tips have the opposite problem, when they say they are 7/8" ID, that means they are 7/8" ID! What we typically have to do is sand the inside of the trigger tips to ensure they fit. Around the time you ordered, we had just switched to a new supplier. It is possible they were not sanded out on the inside, or weren't sanded enough.
We have made sure all new orders have been sanded properly before shipping out, and we test each one on a piece of acrylic to make sure. That being said, there can still be issues since the acrylic can vary.
If you would like to exchange it or replace it.. please let me know. I am out of the acrylic right now, but I can certainly send you one when they come in. (And like wise, we can sand / replace your trigger tip.)
Do you have any idea when you'll be getting the grey elbow pads back in stock?
In stock on the GBFans Shop page tomorrow.
Okay, I finally got my order and have had some time to simmer down. I do still think that having to wait over a month to get an order is a tad bit long, but the stuff was worth it.
I'm sorry your order took so long. I understand everyone's order is important, and I know it is just a few pieces of tubing to cut and throw in a bag. At the time you ordered, we had over 500 orders waiting to be shipped, just like yours. When you have a ton of orders, it takes time and everyone needs to be patient. To be absolutely clear though, when you placed your order... you were told it would ship on September 9th.. and it ultimately shipped September 7th. We provide all shipping dates up front, and are very clear and transparent about that kind of thing.
We are actually working on a new shipping estimation system that will be even more accurate. So when it says a date, it will be more or less exactly on that date... while allowing for more orders to be shipped in a single day.