I put an order for team mate and me with only "in stock" items on Jan.19 and the estimated shipping date don't stop to change for the next work day...
Major problem with gbfans shop is you can't have an accurate shipping date, I purchased a set of aluminum parts, some was in stock and shipped the next following days, but the "special order" other parts was supposed to be shipped today and now it's estimated to March 27! WTF
The second problem is the communication, it's non-existent. And I know it's common according to several customers.
AJ if you read those lines, please can you take a look to my orders? (orders (36148 and 36149) Thanks
Major problem with gbfans shop is you can't have an accurate shipping dateUnfortunately due to the nature of some of the items that are stocked by the shop, exact shipping dates aren't possible to give - which is why there are the rolling shipping estimates.
AJ if you read those lines, please can you take a look to my orders? (orders (36148 and 36149) ThanksYes. On one of the orders we are looking for a missing item. You ordered the very last one we have, and its a rare item that hasn't been produced for several years. As I wrote in an email to you, it will be located or it will be refunded and your order will ship minus that item.
On your other order, you have special order items that we rely on other people to provide to us. We are currently waiting on them for those items. That's why you have an updated ship date for them.
I believe we provide ship dates that are updated every day that you can reference. I don't proactively send messages to customers every day to inform of shipping estimates as that would cut down on the number of orders I am actually able to ship.
Obviously I know it's a human scale business, so I understand a lot of issues.
I've reply to the email
Shipping was fast, it was very well packaged and the functionality is second to none.
I can't wait to install it in my thrower once its finished.
The one small issue I had with the kit is that the LED with black and white wires which lights the hatlight on top of the body doesn't seem to be working.
Although I can live with it since this light doesn't seem to be functional in the movie.
All in all, I'm extremely pleased with this kit though.
I'll definitely be placing another order ASAP for the sound and pack light boards.
I've since discovered that it doesn't light up in movie mode, but acts as a venting indicator if you have movie mode with venting effects enabled.
So it wasn't a fault with the kit, but user error on my part.
How did you get on?
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