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Re: Anovos Acquires GB License

PostPosted:February 3rd, 2019, 6:39 am
by deadderek
Is there any other place you could order a complete pack from? Preferably from Europe.
Pretty sure Ben of Kent is based in Europe. Top notch kit.

Re: Anovos Acquires GB License

PostPosted:February 3rd, 2019, 6:41 am
by Creev80
Yeah, he is very good at what he does. Unfortunately he stopped doing the full kits. He just doesn’t have the time.

Re: Anovos Acquires GB License

PostPosted:March 8th, 2019, 12:29 pm
by Ectojeff88
Interesting... BigBadToystore has the Anovos Kit listed for sale, currently $4 flat rate shipping qualified too. Judging by the generally disappointed responses in the community I still haven’t pulled the trigger on one.

https://www.bigbadtoystore.com/Product/ ... ails/83616

Also the crazy expensive Spengler Hero Pack has a pre-order page...

https://www.bigbadtoystore.com/Product/ ... ails/67315

If Anovos isn’t shipping these at a pleasant rate, looks like BigBadToyStore might!

Thoughts?

Re: Anovos Acquires GB License

PostPosted:March 8th, 2019, 3:31 pm
by da_rambler20
And you might actually be able to get replacement parts from BBTS if any are broken. Unlike us waiting for Anovos to ship replacement parts out.

Re: Anovos Acquires GB License

PostPosted:March 8th, 2019, 3:50 pm
by iam8114
And you might actually be able to get replacement parts from BBTS if any are broken. Unlike us waiting for Anovos to ship replacement parts out.
Why would you think that? BBTS isn’t going to stock individual parts. At best you may be able to return it if it’s damaged but even that I don’t think will happen.

Re: Anovos Acquires GB License

PostPosted:March 8th, 2019, 6:58 pm
by livewire008
Anovos has them "in stock" on their site and I see there's a 40% off code through the 10th of March... if you're going to pull the trigger it's probably better to save the money and go through them. If you order from BBTS and something is broken, I imagine they'd probably just refer you back to Anovos for customer service anyway...

Re: Anovos Acquires GB License

PostPosted:March 8th, 2019, 6:59 pm
by da_rambler20
And you might actually be able to get replacement parts from BBTS if any are broken. Unlike us waiting for Anovos to ship replacement parts out.
Why would you think that? BBTS isn’t going to stock individual parts. At best you may be able to return it if it’s damaged but even that I don’t think will happen.

Good point. I was thinking of other instances where I had an item broken and they sent me a replacement part over having to return whole toy.

Re: Anovos Acquires GB License

PostPosted:April 5th, 2019, 10:04 pm
by deadderek
From Anovos:

To Our Customers
To our customers,

At ANOVOS, we strive to make high quality products and deliver them in a timely manner. Our founding principle was to create costumes and props that would set the “gold standard” in production quality replicas. However, we realize that we have not effectively met the delivery expectations of our customers, and we would like to sincerely apologize for any frustration this may have caused.

Our goal is always to improve all aspects of our company, and we are aware of the delays in production, refunds, and in-stock shipments. We, too, consider these delays unacceptable and hear your concerns.

Over the next few days we will be communicating how ANOVOS plans to change in order to serve our customers and community better. It is our hope that these necessary changes in both process and transparency will restore your trust and faith in us as a valued customer.

Thank you for your support and patience.


Joe Salcedo, CEO ANOVOS Productions LLC

Dana Gasser, COO ANOVOS Productions LLC

Re: Anovos Acquires GB License

PostPosted:April 5th, 2019, 11:09 pm
by Prologic9
If they had something meaningful to say why wouldn't they just say it?

Apparently Anovos is going to be at Star Wars Celebration next week and customers are organizing to confront them there. So the timing of this non-announcement just reeks of trying to save face.

Re: Anovos Acquires GB License

PostPosted:April 5th, 2019, 11:11 pm
by da_rambler20
If they had something meaningful to say why wouldn't they just say it?

Apparently Anovos is going to be at Star Wars Celebration next week and customers are organizing to confront them there. So the timing of this non-announcement just reeks of trying to save face.
I know I was planning on voicing my opinions to them. They finally shipped me my frame, not no news whatsoever on my replacement parts.

Re: Anovos Acquires GB License

PostPosted:April 10th, 2019, 4:56 pm
by deadderek
Now here comes their update about shipping:
https://www.anovos.com/blogs/news/strai ... t-shipping

"Following last November’s Black Friday sale, we have been struggling to consistently stay ahead of the orders placed for in-stock items. We are aware that many of you have seen delivery dates shipping beyond our current anticipated windows. It sucks, and there are no apologies that are sufficient for that ball being dropped. The only thing that matters are solutions."

Maybe they should have stopped taking orders then? Their mental gymnastics to justify their piss poor service is astonishing.

Re: Anovos Acquires GB License

PostPosted:April 10th, 2019, 6:15 pm
by da_rambler20
It is mind boggling, isn’t it ?

Re: Anovos Acquires GB License

PostPosted:April 13th, 2019, 6:41 am
by back
Man, am I ever glad that I whipped together a half decent pack years ago! Nothing broken, nothing missing, on time & perfect (for what I paid for). :-)

Re: Anovos Acquires GB License

PostPosted:April 13th, 2019, 11:12 am
by Dr.D
Yeah I'm astonished people still support them. Absolutely horrendous business practices.

Re: Anovos Acquires GB License

PostPosted:April 13th, 2019, 12:55 pm
by da_rambler20
For me it’s a case oh if I knew then what I know now.

Re: Anovos Acquires GB License

PostPosted:April 14th, 2019, 10:06 am
by back
I think a New topic should be opened up
"Who is still waiting for Anovos Parts/Refunds?"
Imagevia Imgflip Meme Generator

Re: Anovos Acquires GB License

PostPosted:April 14th, 2019, 10:54 am
by da_rambler20
I’m at Star Wars Celebration right now and am slowly making my way to the Anovos booth.

Re: Anovos Acquires GB License

PostPosted:April 14th, 2019, 11:00 am
by back
I’m at Star Wars Celebration right now and am slowly making my way to the Anovos booth.
Anovos?
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Re: Anovos Acquires GB License

PostPosted:April 14th, 2019, 5:58 pm
by deadderek
Give 'em hell!

Re: Anovos Acquires GB License

PostPosted:April 14th, 2019, 7:33 pm
by da_rambler20
Well the two guys at the booth were as helpful as the actual Anovos customer service. They kept referring to the emails that have been sent out saying they were trying to get better and also kept assuring me I would get my replacement parts. It did feel good to tell them that their service sucked. I wasn’t the only one either. When I walked up, someone was bitching about their delivery delays.

Re: Anovos Acquires GB License

PostPosted:April 14th, 2019, 7:49 pm
by deadderek
Well the two guys at the booth were as helpful as the actual Anovos customer service. They kept referring to the emails that have been sent out saying they were trying to get better and also kept assuring me I would get my replacement parts. It did feel good to tell them that their service sucked. I wasn’t the only one either. When I walked up, someone was bitching about their delivery delays.
Good.

Re: Anovos Acquires GB License

PostPosted:April 15th, 2019, 5:20 am
by back
...and also kept assuring me...
Imagevia Imgflip Meme Generator

Re: Anovos Acquires GB License

PostPosted:April 15th, 2019, 7:37 am
by da_rambler20
well played sir!!

Re: Anovos Acquires GB License

PostPosted:April 16th, 2019, 2:42 pm
by back
Meanwhile back at the Anovos Delivery Service Center...
Image
Sorry... Yet again, I couldnt resist. :D

Re: Anovos Acquires GB License

PostPosted:April 16th, 2019, 3:10 pm
by da_rambler20
Dude, Clerks is perfect for this. Lol

Re: Anovos Acquires GB License

PostPosted:April 16th, 2019, 3:22 pm
by back
You say you ordered a Proton Pack and its been Delayed for months? Well, I can poke fun at Anovos, sure. Im also sure that they make reasonable products. But until deliveries are on schedule I'll have a little fun with it ;-)
Im just using what little logic I have to figure out why things get So delayed, and if its Damaged... Well...
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Re: Anovos Acquires GB License

PostPosted:April 16th, 2019, 3:27 pm
by Dr.D
The whole point of all the emails and "we're gonna try harder" statements was only because they knew at Celebration they were gonna face so much backlash.

It'll be interesting to see if they actually stick to their words and starting showing some initiative.

Re: Anovos Acquires GB License

PostPosted:April 16th, 2019, 3:32 pm
by da_rambler20
Exactly

Re: Anovos Acquires GB License

PostPosted:April 16th, 2019, 3:36 pm
by back
The whole point of all the emails and "we're gonna try harder" statements was only because they knew at Celebration they were gonna face so much backlash.

It'll be interesting to see if they actually stick to their words and starting showing some initiative.
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Re: Anovos Acquires GB License

PostPosted:April 17th, 2019, 4:34 am
by back
I do want to make something Crystal clear before I begin to get silly again...
Im Sure Anovos produces awesome products (no one PM'ed me, I Assure you), I saw the pics, read the testimonials and honestly am tempted myself.
The kits look like a fun way to challenge ones self as a Propper.
I would crack the same jokes of poor customer services (Delivery/Scheduling & Inventory in this case) to my wife if she drove a FedEx truck or ran a warehouse with similar temporary problems. So this is no knock against the assembled product.
So even though the Delivery system is Temporarily flawed, its still fun to joke about in the meantime ;-) With that said...
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