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Re: Spirit Halloween expands prop range

Posted: September 14th, 2018, 9:41 am
by biglarrythree
Yep i just did an online chat with Spirit and my PKE order, which shows OPEN, is indeed cancelled and needed to be reordered. They are not contacting customers for some reason. Ugh. She said it should still ship out soon because it is not out of stock.

Re: Spirit Halloween expands prop range

Posted: September 14th, 2018, 10:03 am
by jreverhart
I got an email in early aug. telling me "as per your request your order has been canceled"

And when I called they told me that they received confirmation from me to cancel the order, They couldn't tell me how they received the notice, and said it may have been mixed up with someone elses order but it was canceled anyway, so I reordered everything 2 weeks ago.... irritating....

Re: Spirit Halloween expands prop range

Posted: September 14th, 2018, 10:06 am
by NickFame13
The online support chat seems to be the way to go, as pointed out, earlier. Thanks for the tip.

Re: Spirit Halloween expands prop range

Posted: September 14th, 2018, 10:08 am
by ROBOrob77
I just shot Spirit Halloween an email this morning and received a response under 2 hours.
Here's the response I received:

Thank you for reaching out to Spirit Halloween regarding your order. The PKE Meter item is a pre order item that is expected to ship out when it arrives in our warehouse on September 15. It should arrive next week. We apologize for any confusion this may have caused.

Feel free to reach out if you have any further questions!

Thank you.

Re: Spirit Halloween expands prop range

Posted: September 14th, 2018, 12:15 pm
by ROBOrob77
I also chatted with someone thru their website and got the same message as above.

Re: Spirit Halloween expands prop range

Posted: September 14th, 2018, 3:03 pm
by proche3
Since we're discussing spirit's fulfillment of our anticipated gb gear, I pre-ordered two of every device, (pke, goggles, trap, proton pack) and my rate of success summary is:

Traps - delivered and working
Goggles - delivered and working
Pke's - delivered but one was damaged, the front red lights were pushed into the face of the unit and something was rattling around inside
Packs - order never arrived at their warehouse and order was cancelled
Wife drove to the nearest open store and bought 2 of them, so far in proper working order

They offered a 25 dollar spirit credit for the pke meter and 20% off the proton packs. Guess i will wait for another pke to ship.

Next up is proton pack mods. I'll leave everything else as it is until after the kids open them for xmas and mod in the future. But on the packs, I've decided to keep the stock spirit lights, but bought the gbfans light kit and have been piecing together other cosmetics like 3d printed v hooks, ribbon cables etc. I have an adafruit sound module on the way. I'm going to attempt to add power up sound and song on 2 more switches and just use stock lights. I might use the current power cell light in the pack for the vent light to make room for the gbfans light kit. Between all of that gear, that should make it a pretty sweet xmas! Might be a close second to how i felt at 5years old w my kenner gear! I hope!

Re: Spirit Halloween expands prop range

Posted: September 15th, 2018, 9:40 am
by hutto
They told me this:

" on or before 9/30. It the possibility of shipping today as well. Unfortunately, I can not guarantee a specific time at this moment."


Wtf

Re: Spirit Halloween expands prop range

Posted: September 16th, 2018, 1:29 pm
by jimbobrand
hutto wrote: September 15th, 2018, 9:40 am They told me this:

" on or before 9/30. It the possibility of shipping today as well. Unfortunately, I can not guarantee a specific time at this moment."


Wtf
I just saw they changed the dates on the website for the PKE. When I contacted their customer service a couple days ago they still said to expect them to ship by the 15th.

Re: Spirit Halloween expands prop range

Posted: September 16th, 2018, 2:05 pm
by Nerdy NotionZ
jimbobrand wrote: September 16th, 2018, 1:29 pm
hutto wrote: September 15th, 2018, 9:40 am They told me this:

" on or before 9/30. It the possibility of shipping today as well. Unfortunately, I can not guarantee a specific time at this moment."


Wtf
I just saw they changed the dates on the website for the PKE. When I contacted their customer service a couple days ago they still said to expect them to ship by the 15th.
Same here. Told 3 days about the 15th. Told today 30th

Re: Spirit Halloween expands prop range

Posted: September 16th, 2018, 4:31 pm
by metallijosh
I bet that feed error affected more people than just me...

Re: Spirit Halloween expands prop range

Posted: September 16th, 2018, 6:01 pm
by NickFame13
metallijosh wrote: September 16th, 2018, 4:31 pm I bet that feed error affected more people than just me...
Given other threads popping up, I'd agree... And they're unaware of this warehouse issue.

Re: Spirit Halloween expands prop range

Posted: September 16th, 2018, 6:48 pm
by Nerdy NotionZ
I was told it was a supplier issue

Re: Spirit Halloween expands prop range

Posted: September 17th, 2018, 11:19 pm
by metallijosh
Then why are they in stores??

Re: Spirit Halloween expands prop range

Posted: September 17th, 2018, 11:24 pm
by Nerdy NotionZ
I asked that. "Some stores were sent stock before the pre-orders could be filled"

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 12:10 am
by ArmyGuyDan
I ordered the trap, pke meter and goggles, everything just shipped today except for the pke meter

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 6:02 am
by NickFame13
Check Amazon! They had them available on Prime!

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 7:18 am
by hutto
IN_PROCESS

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 8:16 am
by jimbobrand
NickFame13 wrote: September 18th, 2018, 6:02 am Check Amazon! They had them available on Prime!
Although, it says they won’t ship until the 20th.

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 9:38 am
by ROBOrob77
I just received my PKE shipping confirmation from SpiritHalloween.com. :cool:

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 9:52 am
by Glenn Frederick
I have a preodered from Spirit Halloween but I went ahead and ordered another one from Amazon prime. I should be getting that one on Thursday 20th.

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 10:56 am
by Kingpin
Is it actually being offered by Spirit through Amazon, or is it a private seller doing so?

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 1:50 pm
by NotSabbat
My Spirit order was cancelled as well, though I also have an order through Amazon. The amazon is by Spirit through Amazon, so fingers crossed.

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 2:36 pm
by SpaceBallz
I ordered a GB belt through them a few days ago and they shipped it via FedEx. No issues on this end.

My upgraded spirit proton pack is AWESOME. I got the cosmetics upgrade kit and the spirit lighting kit from Spongeface through eBay and he does AMAZING WORK. He's currently working on a spirit wand lighting kit that I will snatch up as soon as it's available.

Re: Spirit Halloween expands prop range

Posted: September 18th, 2018, 2:50 pm
by jimbobrand
I just got notice that my Spencer’s order of a PKE had a shipping label created and my Paypal has been charged, but my split Spirit order (where I got my trap a few weeks ago) still hasn’t processed the PKE.

Re: Spirit Halloween expands prop range

Posted: September 19th, 2018, 9:53 pm
by Nerdy NotionZ
Finally got my pke tracking!

Re: Spirit Halloween expands prop range

Posted: September 19th, 2018, 10:05 pm
by metallijosh
Yep, I purchased one in store, and now I get the tracking info...

Re: Spirit Halloween expands prop range

Posted: September 20th, 2018, 2:46 am
by floorofataxicab
My Pke Meter order was cancelled as well, placed a while back, so I went to Spencers and ordered it, shipped right out.

Re: Spirit Halloween expands prop range

Posted: September 20th, 2018, 4:59 am
by deadderek
Piss poor customer service from Spirit Halloween. Cancelled after they gave me the runaround and different answers on why it hadn't shipped yet. Thankfully I ordered it off Amazon (a mere $4 more) and it should be here today.

Re: Spirit Halloween expands prop range

Posted: September 20th, 2018, 8:52 am
by jeanalexandre
That's so amazing!

Re: Spirit Halloween expands prop range

Posted: September 21st, 2018, 8:46 am
by ROBOrob77
I had a positive SpiritHalloween.com Customer Service Experience this morning.
One of the PKE Meters that I had ordered arrived defective (4 lights on the wings did not light up)
I chatted with someone on their website; they said I could exchange it at a local store if I brought the packaging slip with me. The store that had 'em in stock is a bit of a drive, so I asked them what the process was to send it back and receive a new one. They told me to keep the broken one and they are going to send out a new one free of charge :)