This is gonna be a big one.
Am I ordering from GBFans or Anovos???
You're ordering from one single person. I am one person that handles THOUSANDS of orders. Sometimes things take a bit longer for me to get done for one reason or another. I also have 2 other jobs. I have also checked and have had zero emails or PM's from you looking for updates, just this thread which would be the slowest method for getting in contact with me.
For full transparency. Lets walk through NoLarryOnlyZuul's orders:
Ordered: Jan. 9, 2019
Estimated Ship Date: January 23, 2019
Actual Ship Date: Feb 4, 2019
(Special Order, Not Stocked Item)
Ordered: Jan 18, 2019
Estimated Ship Date: Jan 29, 2019
Actual Ship Date: Jan 28, 2019
(One day early)
Ordered: Jan. 19, 2019
Estimated Ship Date: Feb 3, 2019
Actual Ship Date: Feb 4, 2019
(Special Order, Not Stocked Item)
Ordered: Feb. 15, 2019
Estimated Ship Date: Feb 22, 2019
Actual Ship Date: Feb 20, 2019
(Two days early)
I'd say I did pretty decently there, with the exception of delays on the two special order items.
The nice thing about the shop is we always provide an estimated ship date before you order, during your order and after you order. That ship date is updated every single day so you are kept up to date of any changes. We also state at the time of ordering: "You acknowledge that you have been provided with an estimated ship date and understand that the estimate is subject to change and is not a guarantee."
I hope I am not coming off as completely rude. I know there is a LOT I need to improve upon as far as answering emails and improving shipment times. If I was able to, I'd certainly hire someone to help take the burden off of me. At this time, I simply cannot afford to do so.
Hi. Same issue here. Place my order on 21/1/19, and the shipping date keeps changing, on the items that suposed to be "on stock". Send a mail last week, no answer... Send a mail today again. I just need to know whats happening and if its going to ship or not.
To follow up. Yes. I did see this email and did reply to it on Feb 18th (the day the second email was sent). The 18th was a postal holiday, but it did ship on the 19th. Looking at the order, it was held up for about 2 weeks and for that I am sorry... we had run out of one of the items you ordered and had to wait for a reshipment. These things do happen from time to time. That's why the ship date updates and it essentially goes into a holding pattern.
I have a few 10 day lead time items that are now pushed back to the 12th of March. I ordered them on the 30th of January. Doesn't give me hope for the 45 day items I need by the end of March.
I had replied to you in a different thread. Similarly, a special order item that we rely upon another company to produce and provide to us. They have been on order with that company since the beginning of January, who regularly promises us that 10 day turn around time. Speaking with them last week, they hope to have them to us before the end of February. The system automatically updated your order to push it out an additional 10 days, and then another 10 days. Obviously if the items come in sooner, they will ship immediately.
I should also note that you ordered something else at the start of February and it shipped the next day (several days ahead of schedule).
That matters? If it's past the proposed ship date theres a problem. You let your customer know...A simple email explaining whats going on would alleviate most of the issues people have posted here I'd assume as well. If theres more than one complaint it's likely a real issue.
Surely theres not 100000's of enquiries to warrant a blanket "non-com" standard from the store? If there's a reasonable reason of course I'll "eat my hat."
So it is pretty simple really. You tried to let me know about an error by responding to a post that was posted by our bot [GBFans]. Obviously I did not see that posting as I do not regularly monitor that bot's account for replies. You also sent an email on the 16th. And it is pretty simple. I just did not see your email. For your reference and for full transparency when someone replies directly to an order email, it is highlighted and starred in my Inbox to direct my attention to it. When someone sends me a random email that isn't a reply to an order email, it has to fend for itself among the 1000-2000 emails I receive every day. Yes. That many.. every. single. day.
The "in stock" items were paid for on the 17th. Shipping was to take place on the 20th. Theres no shipping notification and no answer to my querys about a cart malfunction so I had to place yet another order for the missing items and have been stung even extra shipping. Now its funny those two small items have already been sent but my first order hasn't.
So these errors are up to the discretion of the shop to address if they notice it? Because i cant let them know as they dont reply to messages?
It hasn't encouraged me that I've found these posts here in the interim. Are you indicating you have direct contact with the store mate?
Now to answer your question here. Yes. Your order was set to ship on Feb 20th. Then it got delayed to today, the 21st. This is a normal operating delay as I just have not gotten to it yet. It probably also doesn't help that you are in Australia, where it is probably already the 22nd there... making the delay seem even longer. That being said, we keep you up to date by updating the Estimated Ship Date on your order, which you can reference. We don't email or contact letting you know of a 1 or 2 day delay as that would literally fill up your inbox as much as mine is.
Now regarding the 2nd order that you placed and has already shipped. Obviously there isn't anything I can do to reverse that, nor can I combine shipping at this point. But as a courtesy, I will issue you a refund for the shipping of the 2nd package in the amount of $15.43 (USD). If you have any concerns over the shipping expenses you can verify the shipping rates on USPS.com... you will find US to Australia falls into one of the most expensive shipping fees and the cost starts at $14.25 (USD). If I was shipping an empty box to you, it would cost $14.25+ (USD) for example.
I hope I have addressed everyone's concerns here. Thank you to Kingpin for letting me know about this thread... as I would have otherwise not seen it.