[deadderek]

Is there any other place you could order a complete pack from? Preferably from Europe.

Pretty sure Ben of Kent is based in Europe. Top notch kit.

[Creev80]

Yeah, he is very good at what he does. Unfortunately he stopped doing the full kits. He just doesn’t have the time.

[Ectojeff88]

Interesting... BigBadToystore has the Anovos Kit listed for sale, currently $4 flat rate shipping qualified too. Judging by the generally disappointed responses in the community I still haven’t pulled the trigger on one.

https://www.bigbadtoystore.com/Product/ ... ails/83616

Also the crazy expensive Spengler Hero Pack has a pre-order page...

https://www.bigbadtoystore.com/Product/ ... ails/67315

If Anovos isn’t shipping these at a pleasant rate, looks like BigBadToyStore might!

Thoughts?

[da_rambler20]

And you might actually be able to get replacement parts from BBTS if any are broken. Unlike us waiting for Anovos to ship replacement parts out.

[iam8114]

And you might actually be able to get replacement parts from BBTS if any are broken. Unlike us waiting for Anovos to ship replacement parts out.

Why would you think that? BBTS isn’t going to stock individual parts. At best you may be able to return it if it’s damaged but even that I don’t think will happen.

[livewire008]

Anovos has them "in stock" on their site and I see there's a 40% off code through the 10th of March... if you're going to pull the trigger it's probably better to save the money and go through them. If you order from BBTS and something is broken, I imagine they'd probably just refer you back to Anovos for customer service anyway...

[da_rambler20]

And you might actually be able to get replacement parts from BBTS if any are broken. Unlike us waiting for Anovos to ship replacement parts out.

Why would you think that? BBTS isn’t going to stock individual parts. At best you may be able to return it if it’s damaged but even that I don’t think will happen.

Good point. I was thinking of other instances where I had an item broken and they sent me a replacement part over having to return whole toy.

[deadderek]

From Anovos:

To Our Customers
To our customers,

At ANOVOS, we strive to make high quality products and deliver them in a timely manner. Our founding principle was to create costumes and props that would set the “gold standard” in production quality replicas. However, we realize that we have not effectively met the delivery expectations of our customers, and we would like to sincerely apologize for any frustration this may have caused.

Our goal is always to improve all aspects of our company, and we are aware of the delays in production, refunds, and in-stock shipments. We, too, consider these delays unacceptable and hear your concerns.

Over the next few days we will be communicating how ANOVOS plans to change in order to serve our customers and community better. It is our hope that these necessary changes in both process and transparency will restore your trust and faith in us as a valued customer.

Thank you for your support and patience.


Joe Salcedo, CEO ANOVOS Productions LLC

Dana Gasser, COO ANOVOS Productions LLC

[Prologic9]

If they had something meaningful to say why wouldn't they just say it?

Apparently Anovos is going to be at Star Wars Celebration next week and customers are organizing to confront them there. So the timing of this non-announcement just reeks of trying to save face.

[da_rambler20]

If they had something meaningful to say why wouldn't they just say it?

Apparently Anovos is going to be at Star Wars Celebration next week and customers are organizing to confront them there. So the timing of this non-announcement just reeks of trying to save face.

I know I was planning on voicing my opinions to them. They finally shipped me my frame, not no news whatsoever on my replacement parts.

[deadderek]

Now here comes their update about shipping:
https://www.anovos.com/blogs/news/strai ... t-shipping

"Following last November’s Black Friday sale, we have been struggling to consistently stay ahead of the orders placed for in-stock items. We are aware that many of you have seen delivery dates shipping beyond our current anticipated windows. It sucks, and there are no apologies that are sufficient for that ball being dropped. The only thing that matters are solutions."

Maybe they should have stopped taking orders then? Their mental gymnastics to justify their piss poor service is astonishing.

[da_rambler20]

It is mind boggling, isn’t it ?

[back]

Man, am I ever glad that I whipped together a half decent pack years ago! Nothing broken, nothing missing, on time & perfect (for what I paid for).

[Dr.D]

Yeah I'm astonished people still support them. Absolutely horrendous business practices.

[da_rambler20]

For me it’s a case oh if I knew then what I know now.

[back]

I think a New topic should be opened up
"Who is still waiting for Anovos Parts/Refunds?"
via Imgflip Meme Generator

[da_rambler20]

I’m at Star Wars Celebration right now and am slowly making my way to the Anovos booth.

[back]

I’m at Star Wars Celebration right now and am slowly making my way to the Anovos booth.

Anovos?

[deadderek]

Give 'em hell!

[da_rambler20]

Well the two guys at the booth were as helpful as the actual Anovos customer service. They kept referring to the emails that have been sent out saying they were trying to get better and also kept assuring me I would get my replacement parts. It did feel good to tell them that their service sucked. I wasn’t the only one either. When I walked up, someone was bitching about their delivery delays.

[deadderek]

Well the two guys at the booth were as helpful as the actual Anovos customer service. They kept referring to the emails that have been sent out saying they were trying to get better and also kept assuring me I would get my replacement parts. It did feel good to tell them that their service sucked. I wasn’t the only one either. When I walked up, someone was bitching about their delivery delays.

Good.

[back]

...and also kept assuring me...

via Imgflip Meme Generator

[da_rambler20]

well played sir!!

[back]

Meanwhile back at the Anovos Delivery Service Center...

Sorry... Yet again, I couldnt resist.

[da_rambler20]

Dude, Clerks is perfect for this. Lol

[back]

You say you ordered a Proton Pack and its been Delayed for months? Well, I can poke fun at Anovos, sure. Im also sure that they make reasonable products. But until deliveries are on schedule I'll have a little fun with it
Im just using what little logic I have to figure out why things get So delayed, and if its Damaged... Well...

[Dr.D]

The whole point of all the emails and "we're gonna try harder" statements was only because they knew at Celebration they were gonna face so much backlash.

It'll be interesting to see if they actually stick to their words and starting showing some initiative.

[da_rambler20]

Exactly

[back]

The whole point of all the emails and "we're gonna try harder" statements was only because they knew at Celebration they were gonna face so much backlash.

It'll be interesting to see if they actually stick to their words and starting showing some initiative.

[back]

I do want to make something Crystal clear before I begin to get silly again...
Im Sure Anovos produces awesome products (no one PM'ed me, I Assure you), I saw the pics, read the testimonials and honestly am tempted myself.
The kits look like a fun way to challenge ones self as a Propper.
I would crack the same jokes of poor customer services (Delivery/Scheduling & Inventory in this case) to my wife if she drove a FedEx truck or ran a warehouse with similar temporary problems. So this is no knock against the assembled product.
So even though the Delivery system is Temporarily flawed, its still fun to joke about in the meantime With that said...